Applications and Features of ServiceNow ITOM

The ServiceNow ITOM platform complements cloud use and decreases the charges of an employer. It additionally helps to control infrastructure and carrier availability. ITOM collects and translates telemetry facts throughout all your IT belongings in an unmarried recording machine. The statistics are protected in IT infrastructure, cloud, and complicated field-based assets, logs, metrics, and events. ITOM contributes to growing IT productivity, automatic carrier development, lower disasters, and reduced improvement expenses.

Applications and Features of ServiceNow ITOM

ITOM Visibility:

Discovery, carrier mapping, stock and control certificate, carrier graph connectors, multi-source CMDB, and firewall audits and reporting are all part of the ServiceNow ITOM Visibility product. Discovery and carrier mapping gives a unified view of the IT network as an entire and the offerings it supports. there are kinds of discovery, together with horizontal discovery and top-down discovery. Horizontal discovery is a way that it makes use of to test a network, and find devices or computers, after which populate the CMDB with CI and facilitates the creation of route relationships among CIs that it runs on. The Top-down discovery is a technique that uses provider mapping to discover and map CIs which can be part of commercial enterprise offerings. the sorts of horizontal discovery are community discovery, CI discovery, cloud discovery, and serverless discovery. Horizontal discovery phases are scanning, type, identification, and exploration.

Service Mapping:

Service Mapping enables IT departments of corporations, organizations, and cloud companies to offer a platform as a service to create a carrier-conscious view of infrastructure. Service Mapping can use a variety of methods to create software services. The primary technique of discovering and mapping devices and applications in Service Mapping is thru the use of patterns. A pattern is fixed of operations that detect attributes of devices and programs as well as their outbound connections.

Stages of Service Mapping:

• To install Service Mapping, the administrator should conduct sure essential setups.
• The administrator creates a bulk map of the organization’s business offerings.
• the administrator can map man or woman's utility services.
• The administrator goes over the preliminary mapping outcomes and corrects any mistakes in individual business services.
• Fixed business offerings are sent to the enterprise provider owner for evaluation by using the administrator.
• The software carrier proprietor guarantees the completion of the application service maps and the precise representation of all essential additives.
• The administrator finishes the carrier maps of the commercial enterprise provider with the proprietor’s comments and then sends it lower back to the proprietor for evaluation.
• The packages service proprietor shall approve them if the revised utility service maps are satisfactory. If no longer, the owners request additional fixes to be addressed by means of the administrator.
• The application carrier owner authorizes the new application carrier maps if they may be satisfactory. If now not, the proprietors request additional fixes to be addressed by way of the administrator.
• The Service Mapping person can get entry to business carrier maps after the software service definition is complete.

ITOM Health:

The ServiceNow ITOM Health product consists of Event Management and Operational Intelligence applications, which work together to tune and hold the health of the employer’s offerings.

Features of ITOM Health:

Event Management: Event Management creates dashboards that display a consolidated view of all provider-impacting activities. Event Management maps alert to configuration objects for the use of IT-related records gathered via Discovery.

Intelligence Operation: To proactively examine the IT infrastructures and save you carrier outages by way of the use of Operational Intelligence. The utility mechanically determines dynamic thresholds and identifies anomalies that suggest capability provider disasters by the use of advanced machete studying to investigate facts on the IT infrastructure.

ITOM Optimization: It offers equipment for delivering private and public cloud infrastructure and offerings and ensures steady fee visibility and control. The ServiceNow ITOM Optimization product has components: Cloud provisioning and governance, which spare gear for supplying public and personal cloud infrastructure, services, and fee visibility. It also helps to investigate the full variety of costs related to cloud assets to perceive and take movement on savings and optimization options.

ITOM optimization features: It offers an incorporated, service-focused method, maximizing the quality of the enterprise carrier, riding efficient strategies, and sturdy governance. The Cloud Provisioning and Governance feature offers the gear that needs to beautify personal and public cloud infrastructure and services even as additionally accomplishing steady control and cost visibility.

Management of Customer Service

Near real-time records provided by ITOM Visibility enable swift identification and resolution of IT infrastructure problems, resulting in efficient diagnosis.

Management of software assets: To track the configurations impacting the consumption of software licenses within the IT environments and records middle by using software program asset control to apprehend the IT environment’s software program. It is operated in cooperation with CMDB and supported by means of ITOM Visibility.

Management of IT offerings:

Confident in ITOM Visibility’s IT infrastructure for dealing with and delivering services to users. The ITOM Visibility Service Maps for adjustments and incidents are generated and managed by IT Service Manager apps. To obtain the expertise of the applications used inside the company using ITOM Visibility-accumulated information allows the control of IT services.